3770 N. 7th Street, Suite 200E   Phoenix, AZ  85014                (602) 570-1920                     email:justinberg@justinberg.net 

Microsoft Certified Professional ID 1452337       Microsoft Partner Organization ID 1921206      Microsoft Beta Tester  416032

Professional Experience

Information Technology Consultant                                                                          Jan. 1999-Present

Arizona K12 School Districts – Student Information System ¨ Assisted local school districts with all aspects                              of student information system. Duties include:

• Assisted in the creation of upload files for submission to AZ. Dept. of Ed. (SAIS)
• Performed SASIxp upgrades and patch installation, as well as new year rollover process.

Powertrusion International - Network Administration ¨ Handled all facets of computer network. Duties included:

• Maintaining server/network, including database server, email and scheduled backups.
• Handled all hardware/software related issues, server upgrade and all user issues.
• Responsible for relocation of network and installation and configuration of T-1 line.

Scottsdale Unified School District                                                                            Sept. 2003-Present

Student Information Systems Coordinator ¨ Sole Administrator charged with maintaining the district wide Student

Management Systems (SASIxp, Genesis).  Duties included:

• Project/Implementation manager for migration to new student management system.
• Configured/maintained district wide connectivity using clustered IIS servers (webfarm).
• Responsible for all major SMS upgrades and administration of SQL Server database.
• Coordinated with other departments to ensure up to date course information, testing history, Special             Education program information and Arizona State Reporting (SAIS).
• Provided training for all district personnel and created training documentation.

Pearson Education Technologies      (formerly NCS Pearson)                             Oct. 2001-Aug. 2003

Level II Technical Support Analyst ¨ Level II analyst handling call escalations and in depth troubleshooting of

SASIxp Student Administration software. Duties include:

• Lead Analyst in charge of training and support for SAIS reporting to Arizona Dept. of Ed.
• Advanced system troubleshooting on multiple database and OS platforms.
• Attended National Users Conference to take part in open forum Q/A with clients.
• Participated in all ASCUS User Conferences in conjunction with product management.

Interact Commerce Corporation     (formerly SalesLogix)                                 Nov. 1999-June 2001

Technical Analyst II ¨ Senior technical support specialist. Duties included:

• Handled call escalations and urgent issues from first level support technicians.
• Advanced database support, custom report writing and light VB scripting.
• Quality assurance beta testing of all software releases.

Technical Analyst I ¨ Technical support for CRM software (SalesLogix, ACT!). Duties included:

• Assisted with the maintenance of various database and network platforms.
• Aided in the implementation of FTP synchronization servers, web based client/server applications,                             Microsoft Terminal Server and Citrix Metaframe installations.

JDA Software Group                                                                                             Dec. 1998-Nov. 1999

Technical Analyst ¨ Technical support for POS and Retail Sales systems. Duties included:

• Administration of Windows networks, provided on-site technical support when required.
• Wrote documentation for installation/support of hardware, software, operating systems.

Multi Systems, Inc.                                                                                               Dec. 1997-Dec. 1998

Support Technician ¨ Technical support for hotel management system. Duties included:

• Advanced troubleshooting of PC systems, printers, modems, and related peripherals.
• Assisted with the administration and maintenance of client/server networks, database applications and                  point of sale (POS) hardware and software.